FESCO Helpline Numbers & Complaint Guide 2026
Power gone, bill wrong, meter acting up? This page collects every working way to reach FESCO — phone, SMS and office — and shows you how to file a complaint that actually gets resolved instead of getting lost.
Before calling anyone, pull up your latest bill in our free FESCO bill checker so the amount, reading and dates are in front of you.
Verified FESCO Contact Channels
| Channel | Contact | Best for |
|---|---|---|
| Head office exchange | 111-000-118 | General enquiries, being routed to the right department |
| Power complaint line | 118 (from landline in the FESCO region) | Outages, no-power complaints, dangerous wires |
| SMS service | 8118 (after one-time registration) | Bill alerts and complaint updates on a basic phone |
| Sub-division office | Number & address printed on your own bill | Billing corrections, meter issues, detection bills — fastest route |
| Head office (in person / post) | FESCO, West Canal Road, Abdullahpur, Faisalabad | Escalations and formal written complaints |
The most useful number is already in your hand: every FESCO bill prints the phone number and address of your own sub-division office in its header area. That office physically controls your meter, your readings and your ledger — for billing problems it will always beat any central helpline.
How to Register a Complaint That Gets Resolved
- Prepare before you call or visit. Keep your 14-digit reference number, CNIC, and the disputed bill in front of you. For a wrong-reading complaint, photograph your meter display with today’s date visible; for a payment dispute, keep the paid receipt or transaction SMS.
- State one problem, clearly. “My present reading is printed as 48,310 but my meter shows 47,655 — photograph attached” gets acted on; “my bill is too much” does not.
- Get the tracking ID. Every properly logged complaint generates a reference or complaint number. Write it down — no ID usually means nothing was logged.
- Follow up on the same ID. Quote it in every call or visit instead of re-explaining from zero. Ask for the expected resolution date.
- Escalate in order, in writing. If the sub-division stalls, move up the ladder below with a short written application referencing your complaint ID and dates.
The Escalation Ladder
| Level | Officer / Forum | When to use |
|---|---|---|
| 1 | SDO — Sub-Divisional Officer (office on your bill) | First stop for every billing, reading and meter issue |
| 2 | XEN — Executive Engineer, Division office | No response or unsatisfactory reply from the SDO within a reasonable time |
| 3 | SE — Superintending Engineer, Circle office | Division level fails to resolve or the amount is significant |
| 4 | Chief Executive Officer, FESCO head office, Faisalabad | Serious unresolved disputes; attach the whole paper trail |
| 5 | NEPRA Consumer Affairs | Final regulatory forum when FESCO’s own hierarchy has been exhausted |
Which Complaint Goes Where
- No electricity / area outage: 118 or your sub-division complaint office. Report fallen or sparking wires immediately as an emergency, and keep people away from the spot.
- Wrong meter reading / inflated bill: sub-division revenue office with your meter photo, before the due date if possible.
- Detection bill: ask the sub-division in writing for the calculation basis and the inspection report it relies on; you have the right to contest it up the ladder and before NEPRA.
- Dead, burnt or fast meter: sub-division meter section; a testing request can be filed, and the meter can be checked at the lab in your presence.
- Payment made but still showing unpaid: take the receipt or transaction ID to the sub-division; posting corrections are routine when proof exists.
- Power theft in your area: report to the sub-division or head office; you may report without giving your name.
Smartphone users can also lodge and track complaints from the official FESCO LIGHT app — our FESCO app guide covers safe download and setup.
Know Your Rights (and Save Your Money)
Filing a complaint with FESCO is free at every level — no official fee exists for lodging, tracking or escalating a complaint, and no genuine FESCO employee will ask for cash to “fix” a bill. Anyone demanding money to correct a reading or restore a connection should be reported. Similarly, never hand your original documents to middlemen; submit copies yourself and keep the receiving stamp. If a complaint drags on, a one-page written application with dates, your complaint ID and copies of evidence — submitted at the next level up — moves files faster than a dozen phone calls.